Ordering

You’ll find more info about current processing times in our Shop policy section, which can be found HERE.

As Happy Pooch is run by only one person, taking into account all items are completely custom and made to order, it naturally takes longer to process orders. Where other businesses have several people focusing on fewer tasks, Happy Pooch only has one person(Hello, I’m Maja, nice to meet you ?) to run this show.

All of our items are custom, handmade from start to finish, based on your provided measurements and choices of colour, hardware, and style.

What size you’ll need to order depends on your dog’s size and weight.

Collars

Our collars are measured laid flat, making an o-ring of a soft measurement tape. That way providing a true to size measurement. Take the style of collar and your dog’s Head/Neck measurements into account when choosing a size.

DECORATIVE COLLARS

This style of collar slips over your pooch’s head. So order a size that’s at least equal to your pooch’s head girth( the thickest girth around their head).

COLLARS WITH SNAP/BUCKLE

This style of collar should not slip over your pooch’s head. So go for a size that’s smaller than your dog’s head girth measurement but possibly an inch(2 cm) larger than their neck measurement.

CHAIN MARTINGALES

Martingales are measured with the chain closed. Go for a size that’s at least a little smaller(an inch, 2 cm) smaller than your dog’s neck measurement. Cotton rope is a natural material and will adjust somewhat to your dog as you use the collar. Hence the recommendation to select a size that’s a little smaller than the neck measurement.

ADJUSTABLE MARTINGALES

Our adjustable rope martingales are measured open, at it’s largest size. We recommend a size that’s approx 1,5″/3-4 cm larger than your dog’s neck girth(halfway down their neck). The extra length will approximately equal to how long the slip section will be.

EXAMPLE

Our mascot Teemo measures 27 cm neck girth and 30 cm head girth. His slip-over decorative rope collars are made size 30 cm. Collars featuring a buckle are made size 28-29 cm and martingales 26 cm.

Leashes

Size recommendations:

  • XS hook&rope (6 mm/0.2″) – Up to 11lbs/5kg
  • S hook&rope (8 mm/0.3″) – Up to 22lbs/10kg
  • M hook&rope (10 mm/0.4″) – Up to 39lbs/18kg
  • L hook&rope (12 mm/0.2″) – 40lbs/30kg+

If you have a heavy puller, we recommend ordering a size up.

Above are our recommendations. Each customer is responsible for determining the suitability of these products for their individual situation.

Harnesses, Clothes & Bandanas

Among product photos, you’ll find measurement charts for said item. Based on your pooch’s chest girth(harnesses), back length(clothes & coats) or neck girth(bandanas) you’ll know what size category your pooch fits within. Choose that category and proceed filling out the needed info for that product before heading over to check out.

Some tips, tricks and suggestions

HARNESSES

Cut strips of paper based on the measurements you’ve taken of your dog and tape together a “paper harness” on your pupper. This way, you’ll be able to tell if a measurement is incorrect.

APPAREL

It is highly suggested to order something cheaper to start if you’re concerned you haven’t measured your dog correctly. Something like the classic fleece tank-top.

What measurements you’ll need to include and what colour choices you have can be found on that specific product page.

In the product description, you’ll find a form to fill out with details on measurements and colour choices. Among product photos of said listing, you’ll find measurements- and colour charts. Feel free to send us a message via email, facebook or instagram for further guidance. We’re always happy to help!

Returns

We do accept returns on all ready-to-ship items. Contact us within 14 days of delivery. The goods should be returned no later than 28 days from the day(s) you received your order.

Only unused, unwashed, non-custom made and brand new items are eligible for returns. 

Return shipping charge will be customers expense. You are liable for any diminished value of the goods resulting from the handling of said goods. The decrease in value will, in that case, be deducted from the amount to be refunded. The same means of payment that you used to pay for your order will be used to refund your order.

Models

Models are carefully selected depending on multiple factors. Photography style, overall content on social media as well as if you currently cooperate with other brands that could be confused with Happy Pooch. We prefer to seek out models ourselves to find those who are a perfect match for our small brand. 

Shipping

When your items have been finished, they’re ready to be shipped. We ship all orders with tracking, always needed to be signed for when shipping outside of Sweden.

Shipping times are approximate and may change slightly due to weather or force majeure.

Sweden: 1-5 days

Rest of the world: 1-3 weeks*

*COVID-19 is currently causing delays world-wide. Please take this into account if your order is time sensitive.

You will receive a shipping confirmation email as soon as your order has been packed and a shipping label has been bought.

Orders are made and shipped in batches. Orders may therefor be dropped off to the carrier up to 1 day after you’ve received your shipping confirmation email.

As long as the package is moving within Sweden, it can be tracked via POSTNORD.

After the package has left swedish boarders we recommend you tracking your order via your international postal service’s website.

We’re happy to assist any way we can. If your package’s tracking hasn’t updated and over a week has passed: Please send us a message via email with order details and we’ll look into the matter as soon as possible.

Product care

Spot cleaning is recommended to best preserve colour. Use lukewarm water, mild soap, and a soft sponge.

Do not use bleach, hang to let air-dry.

Handwashing is recommended. Machine washing paracord items may cause the knots to tighten a bit, causing a collar to shrink slightly. Use lukewarm water, soap and a soft sponge.

Do not use bleach, hang to let air-dry.

Handwash with mild soap, lukewarm water and a soft spone. Hang to let air dry. Do not bleach.

Can be machine washed. 30 C with a regular detergent, no bleach. Hang to let air-dry.

Wool coats can only be handwashed.