Ordering

Current processing times

DISCLAIMER – 2017-08-20

Due to high demand, we’re experiencing longer processing times at the moment. Especially for clothing items as Fall is fast approaching. Maja is the only person to sew made-to-measure clothing but is working as fast as possible without sacrificing quality to get us back to normal processing times. Feel free to send us an email at contact@happypooch.se for more accurate processing times.

As all items are custom and made to order, we need some time to prepare make your order before shipping it. Current processing times are:

Collars & Leads: 1-2 weeks

Clothes & Coats: 1-2 weeks

Harnesses & Packs: 3-4 weeks

Note that the processing time may differ slightly if we are out of stock of a certain colour of dye, paracord etc. For more specific processing times contact us per email, Instagram or facebook.

What size do I need to order?

All of our items are custom, handmade from start to finish, based on your provided measurements and choices of colour, hardware, and style.

What size you’ll need to order depends on your dog’s size and weight.

Collars

Our collars are measured laid flat, making an o-ring of a soft measurement tape. That way providing a true to size measurement. Take the style of collar and your dog’s Head/Neck measurements into account when choosing a size.

DECORATIVE COLLARS

This style of collar slips over your pooch’s head. So order a size that’s at least equal to your pooch’s head girth( the thickest girth around their head).

COLLARS WITH SNAP/BUCKLE

This style of collar should not slip over your pooch’s head. So go for a size that’s smaller than your dog’s head girth measurement but possibly an inch(2 cm) larger than their neck measurement.

CHAIN MARTINGALES

Martingales are measured with the chain closed. Go for a size that’s at least a little smaller(an inch, 2 cm) smaller than your dog’s neck measurement. Cotton rope is a natural material and will adjust somewhat to your dog as you use the collar. Hence the recommendation to select a size that’s a little smaller than the neck measurement.

ADJUSTABLE MARTINGALES

Our adjustable rope martingales are measured open, at it’s largest size. We recommend a size that’s approx 1,5″/3-4 cm larger than your dog’s neck girth(halfway down their neck). The extra length will approximately equal to how long the slip section will be.

EXAMPLE

Our mascot Teemo measures 27 cm neck girth and 30 cm head girth. His slip-over decorative rope collars are made size 30 cm. Collars featuring a buckle are made size 28-29 cm and martingales 26 cm.

Leashes

Size recommendations:

  • XS hook&rope (6 mm/0.2″) – Up to 11lbs/5kg
  • S hook&rope (8 mm/0.3″) – Up to 22lbs/10kg
  • M hook&rope (10 mm/0.4″) – Up to 39lbs/18kg
  • L hook&rope (12 mm/0.2″) – 40lbs/30kg+

If you have a heavy puller, we recommend ordering a size up.

Above are our recommendations. Each customer is responsible for determining the suitability of these products for their individual situation.

Harnesses, Clothes & Bandanas

Among product photos, you’ll find measurement charts for said item. Based on your pooch’s chest girth(harnesses), back length(clothes & coats) or neck girth(bandanas) you’ll know what size category your pooch fits within. Choose that category and proceed filling out the needed info for that product before heading over to check out.

What info do I need to include with my order?

What measurements you’ll need to include and what colour choices you have can be found on that specific product page.

In the product description, you’ll find a form to fill out with details on measurements and colour choices. Among product photos of said listing, you’ll find measurements- and colour charts. Feel free to send us a message via email, facebook or instagram for further guidance. We’re always happy to help!

Returns

Can I return my order for a full refund?

We do accept returns on all ready-to-ship items. Contact us within 14 days of delivery. The goods should be returned no later than 28 days from the day(s) you received your order.

Only unused, unwashed, non-custom made and brand new items are eligible for returns.

Return shipping charge will be customers expense. You are liable for any diminished value of the goods resulting from the handling of said goods. The decrease in value will, in that case, be deducted from the amount to be refunded. The same means of payment that you used to pay for your order will be used to refund your order.

Shipping

Shipping times

When your items have been finished, they’re ready to be shipped. We ship all orders with tracking, always needed to be signed for when shipping outside of Sweden.

Shipping times are approximate and may change slightly due to weather or force majeure.

Sweden: 1-5 days

Rest of the world: 1-3 weeks.

How do I know my order has been shipped?

You will receive a shipping confirmation email as soon as your order has been packed and a shipping label has been bought.

Orders are made and shipped in batches. Orders may therefor be dropped off to the carrier up to 1 day after you’ve received your shipping confirmation email.

How do I track my package?

As long as the package is moving within Sweden, it can be tracked via POSTNORD.

After the package has left swedish boarders we recommend you tracking your order via your international postal service’s website.

My package hasn't moved for a while according to tracking, what's the hold up?

We’re happy to assist any way we can. If your package’s tracking hasn’t updated and over a week has passed: Please send us a message via email with order details and we’ll look into the matter as soon as possible.

Product care

Rope leashes and collars

Spot cleaning is recommended to best preserve colour. Use lukewarm water, mild soap, and a soft sponge.

Do not use bleach, hang to let air-dry.

Paracord collars, leashes and harnesses

Handwashing is recommended. Machine washing paracord items may cause the knots to tighten a bit, causing a collar to shrink slightly. Use lukewarm water, soap and a soft sponge.

Do not use bleach, hang to let air-dry.

Adventure pack and harness

Handwash with mild soap, lukewarm water and a soft spone. Hang to let air dry. Do not bleach.

Clothes, coats and bandanas

Can be machine washed. 40 C with a regular detergent, no bleach. Hang to let air-dry.